A business enterprise simulation game is a powerful tool that encourages learning and development in an organization. Essentially, business simulations allow leadership to align their employees on strategy and build their business acumen. Companies can tailor their business simulation to address any challenges they are facing in their environment today.

Playing the game allows teams to grow and problem-solve in a risk-free simulated environment. Employees can then apply the skills they’ve learned to their day-to-day work. A trained facilitator will lead your team through the game and help the team to reflect on lessons learned. They will also help participants translate the lessons into their working environments.

Four Critical Steps in a Business Enterprise Simulation Game
The learning cycle of a typical simulation game involves the following steps:

Step 1: Do
Teams design and execute their own processes in a bid to solve the problem. They’re then able to experience the effects of their decisions.

Step 2: Reflect
Teams reflect on what they did and the results they got. They evaluate the results against their expectations and identify problem areas they need to improve.

Step 3: Strategize
At this stage, teams develop as many ideas as possible to solve the problems they’ve identified.

Step 4: Prioritize
Now, it’s time for teams to agree on what to implement during the next round of the game. This is usually the most challenging step in the learning process, and where the most growth occurs for your team and organization.

Conclusion
Business simulation games will help call center teams develop a wide range of soft and hard skills. These skills help the organization achieve its customer experience goals. Find out more here: https://ginagibsongroup.com/