Award-winning technical project manager with 20 years of operational experience including a blend of hands-on technical knowledge and project management skills with a proven ability to provide high-quality solutions that increase productivity, decrease cost, and maximize resource utilization. Holding roles in the Contact Center industry ranging from Agent, WFM Manager, Contact Center Manager, Operations Manager, Customer Relations, Business Development, Project and Program Manager, and VP of a Global Project Management Office gives her a unique skill set to assist in your overall goals.
Subject matter expert in identifying and guiding highly-skilled teams in providing enterprise communications and technology solutions to deliver successful operational foundations within the private and public sectors. Ginas’ many years have provided her the opportunity to assist multiple organizations ranging in size from 50 – 45,000 agents make significant technology shifts.
Business Simulation Facilitator helping companies in every stage of their adoption with Agile, Scrum, DevOps and ITIL.
With a primary focus on people, the team dynamic and delivering outstanding Customer Service, she has experienced great success in the field. Consummate professional with proven acumen to excel within challenging environments, initiating, administering and executing across a portfolio of projects harmonizing technical needs guided through strong business relationships.
Highly collaborative and consistently recognized by internal and external business partners as the driving force behind building the relationships that promote success.
As trusted advisors in the industry, Gina and her team can take an impartial in depth look at how to get you to the next level of Customer Experience.